NICE CXone Agent SDK

* Official SDK Documentation
* NPM package
* Sample Web App

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* TypeScript 4.7
* Runtime: ES2022 (WebSocket, Intl, Promise, EventTarget, CustomEvent, JSON, Date, etc.)
* Custom application bundler (webpack, create-react-app, etc.)

This is the official README file for the @nice-devone/agent-sdk library. This agent SDK empowers developers to integrate CXone Agent functionalities within their custom applications.

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* ACD (Automatic Call Distribution): Manage incoming calls, queues, and agent states. The Agent SDK streamlines ACD operations by providing a more abstract layer.
* Call Control: Initiate, answer, hold, transfer, and perform other call actions.
* CXone Client Interaction: Interact with the CXone platform using the CXoneClient class.
* Notifications: Receive and manage various notifications relevant to agents (e.g., call alerts, work item updates).
* Agent Copilot: Utilize Agent Copilot features (implementation details might depend on specific integrations).
* Agent State Management: Set and manage agent states (available, unavailable, etc.).
* Observables: Leverage observables for handling asynchronous data streams.
* Feature Toggles: Enable or disable functionalities based on configuration.
* Reporting: Access and utilize CXone reporting functionalities.
* Dynamic Directory: Interact with the CXone directory service for contact lookup.
* Presence Synchronization: Synchronize agent presence information across applications.

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``
npm install @nice-devone/agent-sdk
`

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1. Import necessary modules:

`
import {
AcwType,
AgentLegService,
BulkReplyHistoryResponse,
BulkReplyResponse,
CcfLogger,
ContactService,
ContactType,
CXoneClient,
CXoneContact,
CXoneNotificationManager,
CXoneProductFeature,
CXoneTenant,
DispositionService,
FeatureToggleService,
ObservableValue,
PersonalConnectionService,
SkillService,
VoiceControlService,
VoiceService,
} from '@nice-devone/agent-sdk';
`

2. Initialize CXone Client:

`
CXoneClient.instance.initAuthDependentModules();
``

3. Leverage SDK functionalities:

Explore the available classes and methods within the library to interact with CXone ACD functionalities.

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For detailed documentation and developer related queries, Please visit Official SDK Documentation

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This SDK is likely compatible with specific CXone Agent SDK versions. Refer to the documentation for supported versions.

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Check the license file for specific terms regarding the use of this SDK.

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Consider exploring the codebase (src/lib/) for a more comprehensive understanding of the functionalities offered.