Overview

The The main features of the Snappy API are focused on helping developers design
and deploy custom customer service applications. These features enable
development teams to build tools such as:

- Automation: Automate interactions with customers by routing inquiries to the
right people, popping in AI-enabled chatbot conversations and delivering
personalized content to customers with ease.
- Agency: Integrate with websites, mobile applications and our comprehensive
agency platform to create custom customer support experiences that fit a
user’s specific needs.
- Conversations: Engage customers through real-time conversations and intuitive
support flows with all communications managed through a single dashboard.
- Insights: Analyze customer conversations and turn them into actionable
insights using AI-driven analytics to improve customer experience.
- Integration: Connect Snappy to different enterprise systems to get the most
out of your customer service processes.

Examples of Applications that Can be Built with the Snappy API:

- Automated customer ticketing systems
- Self-service portals
- Chatbot applications
- Help desk applications
- Customer relationship management (CRM" class="text-primary hover:underline" target="_blank" rel="noopener noreferrer">Snappy API systems
- Virtual assistant applications
- Customer feedback systems
- Knowledge bases