n8n node for Cention - Customer Service Platform Integration
npm install n8n-nodes-centionThis is an n8n community node for integrating with Cention - a comprehensive customer service platform.
n8n is a fair-code licensed workflow automation platform.
Installation
Operations
Credentials
Compatibility
Usage
Resources
Follow the installation guide in the n8n community nodes documentation.
1. Go to Settings > Community Nodes in your n8n instance
2. Click Install
3. Enter n8n-nodes-cention
4. Click Install
To install manually, run this in your n8n root directory:
``bash`
npm install n8n-nodes-cention
The Cention node supports the following resources and operations:
To use this node, you need to set up Cention API credentials:
1. Instance URL - Your Cention API URL (default: https://apidqa.cention.com for QA)
2. Workspace - Your Cention workspace name
3. API Token - JWT token from Cention Admin
IMPORTANT: The channel type in your JWT token determines how errands are created.
- ✅ Use Email or Form channel - Recommended (errands stay open)
- ❌ Avoid WhatsApp channel - Causes nil pointer errors
See JWT_TOKEN_SETUP.md for detailed setup instructions.
1. Log in to your Cention Admin panel
2. Go to Administration → API → Access Tokens
3. Create a new API Token (JWT)
- Channel: Select Email or Form (NOT WhatsApp)
- Area: Select your target area
- Permissions: Enable "Create Errand" (EData, EStatus)
4. Copy the Token immediately
5. Note your Workspace name (visible in the URL: /s/{workspace}/)
- Minimum n8n version: 1.0.0
- Tested with n8n version: 1.70.0
1. Add Cention Trigger node
2. Select New Errand operation
3. Connect your credentials
4. Set polling interval
5. Process new errands in your workflow
1. Email Trigger → Receives email
2. Cention Node → Create Errand
- Resource: ErrandCreate
- Operation: {{$json.from}}
- From Email: {{$json.fromName}}
- From Name: {{$json.text}}
- Body:
1. Webhook → Receives contact data
2. Cention Node → Get Contact Card
- Resource: Contact CardGet Many
- Operation:
- Filter By: {{$json.email}}`
- Email:
We've created comprehensive guides to help you get started:
- Workflow Comparison & Use Cases - Compare with Zendesk and see 10+ real-world workflow patterns
- Ready-to-Use Templates - Copy-paste workflow configurations for common scenarios
- Zendesk Comparison - Detailed comparison with Zendesk n8n node (actual operations, not just marketing)
- Workflow Templates - Ready-to-use workflow configurations
- Use Cases & Patterns - Real-world workflow examples
- n8n community nodes documentation
- Cention Documentation
- Cention API Documentation
- JWT_TOKEN_SETUP.md - ⚠️ CRITICAL: JWT token setup guide (READ THIS FIRST!)
- KNOWN_ISSUES_AND_SOLUTIONS.md - All known issues and their solutions
- UPDATE_IN_N8N.md - How to update the node in n8n
- POLLING_OPTIMIZED.md - Polling trigger optimization details
For issues or questions:
- GitHub Issues: https://github.com/cention/n8n-nodes-cention/issues
- Cention Support: support@cention.com