TeleCMI agent live call feed javascript sdk for browser and NodeJS
npm install telecmi-agent-livefeedTeleCMI Agent Call Feed
===================
Javascript agent live call feed SDK for india Virtual number and toll free number from TeleCMI cloud platform.
Documents
-------------
npm
npm install telecmi-agent-livefeed
yarn
yarn add telecmi-agent-livefeed
Add to your page
Create Telecmi Object
``javascript`
var telecmi = new TeleCMI();
javascript
telecmi.start('token')
`Connect Callback
onConnect
This callback will trigger once live call feed connection will try to establish with our TeleCMI platform.Connect
.
`javascript
telecmi.onConnect=function(data){
//Data is JSON it contain event and status
};
`Example
`javascript
telecmi.onConnect=function(data){
if(data.status=='connected'){
//Live call feed ready start subscribe
telecmi.subscribeCalls();
}else if(data.status=='error')
{
// Invalid token please check your token
}
};
`
List of response
Status | Description
|:-------------:|:-------------:|
connected | Live call feed connection established |
error | Invalid token need to check token |
Set Agent status
OnlineMake agent status online
`javascript
telecmi.setOnline();
`Break
Make agent status break/Away
`javascript
telecmi.setBreak();
`Dialer
Make agent status dialer
`javascript
telecmi.setDialer();
`Subscribe
Call Events
Subscribe incomming calls live feed
`javascript
telecmi.subscribeCalls();
`Call Back
.
`javascript
telecmi.onCalls=function(data){
//Data is JSON it contain customer number,group id,time and call uuid
};
`Example
`javascript
telecmi.onCalls=function(data){
console.log(data.from) //customer number
console.log(data.agent) //Agent Id
console.log(data.time) //Incomming call time
console.log(data.status) // incomming call status is it answered or still ringing
};
`
List of Response
| action | agent | group | from | id | inetno | leguid | name | uuid | state |
|-------------------------------------------------------------------------------------------------------------------------------- |---------- |------------------------ |----------------- |----------- |------------- |----------------------- |---------------------------- |----------------- |----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| It's define channel property "ch-c" = channel create ."ch-s" = channel state change like early,answer. "ch-d" = channel deleted | Agent id | Call receiving team id | customer number | record is | Your app id | customer channel uuid | customer name if you saved | agent call uuid | call status is it answered or ringing 'early' = Call ringing to agent 'answer' = Call answered by agent 'bridged' = Call established between customer and agent 'hangup' = Call disconnected |
``