telecmi-agent-livefeed

TeleCMI Agent Call Feed
===================

Javascript agent live call feed SDK for india Virtual number and toll free number from TeleCMI cloud platform.

Documents
-------------

Install

npm

npm install telecmi-agent-livefeed

yarn

yarn add telecmi-agent-livefeed

Add to your page

Get Started

Create Telecmi Object

``javascript
var telecmi = new TeleCMI();
`

Method


Register
Using our Agent Login API you can get agent token. Using agent token you can create live call feed connection using following method.
`javascript
telecmi.start('token')
`

Connect Callback

onConnect
This callback will trigger once live call feed connection will try to establish with our TeleCMI platform.

Connect
.
`javascript
telecmi.onConnect=function(data){
//Data is JSON it contain event and status
};
`

Example
`javascript
telecmi.onConnect=function(data){
if(data.status=='connected'){
//Live call feed ready start subscribe
telecmi.subscribeCalls();
}else if(data.status=='error')
{
// Invalid token please check your token
}
};
`


List of response

Status | Description
|:-------------:|:-------------:|
connected | Live call feed connection established |
error | Invalid token need to check token |




Set Agent status

Online

Make agent status online
`javascript
telecmi.setOnline();
`

Break

Make agent status break/Away
`javascript
telecmi.setBreak();
`

Dialer

Make agent status dialer
`javascript
telecmi.setDialer();
`

Subscribe


Call Events
Subscribe incomming calls live feed
`javascript
telecmi.subscribeCalls();
`

Call Back
.
`javascript
telecmi.onCalls=function(data){
//Data is JSON it contain customer number,group id,time and call uuid
};
`

Example
`javascript
telecmi.onCalls=function(data){
console.log(data.from) //customer number
console.log(data.agent) //Agent Id
console.log(data.time) //Incomming call time
console.log(data.status) // incomming call status is it answered or still ringing
};
`


List of Response

| action | agent | group | from | id | inetno | leguid | name | uuid | state |
|-------------------------------------------------------------------------------------------------------------------------------- |---------- |------------------------ |----------------- |----------- |------------- |----------------------- |---------------------------- |----------------- |----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| It's define channel property "ch-c" = channel create ."ch-s" = channel state change like early,answer. "ch-d" = channel deleted | Agent id | Call receiving team id | customer number | record is | Your app id | customer channel uuid | customer name if you saved | agent call uuid | call status is it answered or ringing 'early' = Call ringing to agent 'answer' = Call answered by agent 'bridged' = Call established between customer and agent 'hangup' = Call disconnected |

``